We design content, messaging and dynamic change strategies that bring people in, without shutting others out.

Human-centered change starts here.

Hi, I’m Dr. Jen!

I work with clients on their brand, product, or message to:

  • Catch patterns across images and language
    (bias, inequities, and absences)

  • Boost inclusion and authentic representation
    (avoiding appropriation, stereotypes, and formulaic approaches)

  • Spot words, expressions, and images that are outdated, offensive, or
    damaging.

  • Reduce complexity and overly technical language that can make your
    message difficult to process.

Image of Jen seated at a desk
Logo for podcast - Jennifer Brown's "The Will to Change"
Logo image for The Drum - a global publisher for marketing and media

As featured in

Change the Words. Change Everything.

Clients hire me for…

Review and Editing

Spot potential red flags in your content like words, images, and expressions, and images that (however unintentionally) cause offense, are exclusionary, or create barriers to their message.

Customized Consulting

Develop specific client initiatives using gap analysis, focus groups, experience mapping, surveys, and other strategies to introduce meaningful, lasting change.

Interactive Workshops

Build more resilient teams, engaged employees, and a healthier workplace. Interactive sessions with topics ranging from how to break “word habits”, leading through change, and workplace dynamics.

Facilitation + Small Group

Bring people together in a safe, trusted environment to work through situations, develop more effective approaches, problem-solve, and learn to skillfully manage the challenges that arise.

Creating Change for Clients Like These

  • Jen gave our leaders personal perspectives and tools to inspire the team through critical change management. We were so impressed, we are inviting her to our next all-staff meeting to share her wisdom with our team.

    Stephanie Kale
    Development Services at the University of Washington

  • Jen is committed to helping create a more inclusive, accessible product. She combines a deep understanding of inclusion and diversity with an extensive background in writing for different audiences.

    Jennifer Brown
    Jennifer Brown Consulting

  • Jen’s session on Leading Inclusion and Diversity as an "Accidental Expert" was a great refresher and reminder of how important inclusion and diversity are in both professional and personal settings. I left feeling like I could start with small things and over time they would add up to a more inclusive environment. Simply put—a great session!

    Robin Fowler
    Programs Chair, Apple Valley Human Resource Association